Refund & Cancellation Policy
Last updated: August 4, 2026 · Operated by Innovaite LLC d/b/a LodeFinder
This page explains how to cancel, what happens to your data, and how we handle refunds. It sits alongside our Terms of Service.
How to cancel
You can cancel anytime — no email or phone call required. Open the Account panel in the app and click through to the Stripe customer portal, where you can cancel your subscription in a couple of clicks. Cancellation takes effect at the end of your current paid period: you keep full access until then, and you won't be billed again. If you can't reach the portal, email support@lodefinder.com and we'll help.
What happens to your data when you cancel
Canceling stops future billing but does not delete your account — we keep your email, watchlists, and settings so you can resubscribe later without rebuilding them. If you want your data actually deleted, ask us: email support@lodefinder.com from your account address and we'll remove it as described in our Privacy Policy.
Refunds
LodeFinder's value is timely access to public data, not any particular outcome. For that reason, subscription fees are generally non-refundable for data-driven outcomes — for example a claim that turns out to be unavailable, withdrawn, already restaked, missed by an alert, or otherwise not as scored. BLM is the authoritative source and every claim must be verified there before you act, so a disappointing result on the ground is not a basis for a refund.
That said:
- We may issue a refund or credit at our discretion — for instance, an obvious duplicate charge or a prolonged outage that prevented you from using the Service. Reach out and we'll look at it.
- Nothing here limits any non-waivable rights you may have under applicable consumer-protection law.
- Annual plans are billed up front for the year; if you cancel mid-term, access continues until the end of the paid year and the remaining months are not automatically refunded, subject to the discretion and legal rights above.
Billing questions
For any billing question or dispute, email support@lodefinder.com with the email on your account. Payment records and receipts are available through the Stripe customer portal.